EVEwiz Frequently Asked Questions

 

 

How do I know that I can trust you?

EVEwiz (Enhanced Online Company ltd.) is successfully operating since 2009 and served thousands of orders. We are growing day by day and striving hard to adapt to the ever changing MMORPG markets.

 Godaddy SSL Certificate with verified company information

Finding new customers and markets is an important part of our business strategy but it would not be possible to grow without the support of returning customers. Your satisfaction is the fuel that keeps us going and allows us to expand and improve.

Our website is clean from hackers and your information is kept absolutely private.



We are verified member of Paypal since November 15, 2007.

 

 

 

Please click on the Paypal Verified Seal to see our Verified Status on the Paypal site. You will need to login to your Paypal account to view the page.


Is it legal to buy items from your shop?

Yes, it is absolutely legal.

Buying MMORPG products or services haven't been prohibited by any European country or the U.S.Moreover, EVEwiz is strongly opposed to any kind of illegal activities in MMORPG games. None of the services provided by our store have ever been illegally macroed, hacked, or exploited.

We understand that some game developers have their own definitions of the ownership of virtual currency, but we only charge for the labor and our own time expended on the collection of virtual currency/items provided by us and not for actual items.


Is it safe to buy from your website using Paypal?

PayPal is an international highly secure online payment platform for card payments and bank transfers. PayPal employs cutting edge technology and acclaimed standards to protect the privacy and financial information of its users.

When you select PayPal in our checkout you will be directed to the secure PayPal website where you can complete the payment. All information you submit to PayPal will be transmitted in encrypted form. You can pay with card, bank account or from an existing PayPal balance. All transactions except bank transfer are completed instantly.

Please note that the financial information you share with PayPal will be protected and inaccessible to us. All we get is your name, shipping address and email address.

More on Paypal security


What payment methods do you support?

We support variety of payment methods (including phone/sms payments) please double check a full list here or please check "We accept section in the bottom of the website".


Can I pay just with a credit card?

Absolutely.
When you are ready to check out, go to the shopping cart and select Paypal or Moneybookers/Skrill as your payment methods.

Paypal option.

On the PayPal screen, at the bottom is a section labeled Don't have a PayPal Account? Click on this option and then you should be bale to enter your credit card details and finish your payment.

 

Moneybookers/Skrill option.

Select your card type and enter your card and personal details.

Select your card type and enter your card and personal details.


Can I contact you in the game for any reason?

Absolutely no.

We are trying to keep our transactions and your account privacy at the highest possible level. Please do not attempt to contact us in the game. 
We appreciate if you will use appropriate communication channels to do so.

LiveChat - available in bottom right corner of the website

Email: support@evewiz.com


Can my EVE account get banned/punished for purchasing from you?

Although we take very stringent measures to provide a secure service, we can't give a 100% guarantee that nothing of the sort will ever happen. However, throughout our 4 years of business, we have never had any customer with a proper high level account banned. Only accounts less than 30 days old and trial accounts run the risk of getting into trouble for receiving ISK and other goods. Other punishment which can imposed by CCP is negative in-game wallet. As we have mentioned that we are trying to avoid any risks for this to happen however we can not gurantee that this may not happend to your account. In this case you may need to buy Plex directly from developer in order to cover negative balance.

What do you do to make your transactions safe?

We are not only working on the market for a number of years but also experienced Eve Online players. We know fairly well in-game transactions procedures and do every necessary step to protect our transactions.Just few tactics we use:

 

  • We do not transfer ISK directly to your character. We transfer in the form of minerals or other items, which you have to sell on the market ? thus you receive ISK not from us, but from other players on the market.
  • We send bought items though payed contracts, which is safer than through trade or through free contracts, in our belief. To accept a contract from us, you have to pay a very little amount of ISK, instead the transaction looks more natural and does not attract too much attention.
  • We receive ISK from high-profile players. Therefore we know the origin of every portion of it and sure they are not coming from hacks or exploits.

Can I sell ISK or other items to EVEwiz?

Usually we don't buy ISK or items from random players. However if you are high profile player and looking to sell we may consider to buy from you. Please drop us email to support@evewiz.com


How long does delivery take?

If your order is in stock we can usually deliver within several hours. However, deliveries may occasionally take up to 24-48 hours depending on order volume, game server traffic and the distance to your solar system and station. We take great pride in delivering straight to your personal hangar space in a station and solar system of your choice, and although this may increase the time we spend delivering, it will vastly reduce the time you spend collecting your order.


I bought items/ships. How are you going to deliver it?

We deliver all non ISK orders such as ships and implants via "paid" contracts. To accept a contract from us, you have to pay a tiny amount of ISK. This makes the transaction look much more legit than a trade or free contract. Certain items may have special delivery conditions, so make sure to read the item descriptions carefully before ordering.

Please observe that once you have accepted the contract, the goods can be collected in your personal hangar space in the station and solar system you stated in your order comment. Your time is precious and we don't want you to waste any of it. We traverse space with your goods while you just sit back and relax.


I bought ISK. How are you going to deliver it?

For security reasons, we will deliver your ISK in the form of minerals or other items which you can sell on market to receive ISK. You will need to travel to Jita IV - Mon 4, Caldari Navy Assembly Plant to collect them. Then simply sell them on market while in Jita.


I've seen another shop like this but your prices are a bit more expensive.

Other shops may indeed have lower prices, but please be aware that you get what you pay for. Cheap shops usually aquire their goods with the help of macros, hacks and exploits and do not care about your security at all. Buying from a cheap shop is a gamble that may very well result in you getting banned, assuming the goods are delivered in the first place. You never really know with shady sellers.

Here at EVEwiz we go to great lengths to ensure your orders are delivered in a secure fashion. We get all our ISK from legit high-profile players with no involvement of macros, hacks or other exploits, and we deliver everything via contracts to ascertain that everything stays below the radar.


Additionally, we deliver your order straight to your station in a solar system of your choice. Not only does this save you many hours of valuable time, it also shields you from all the perils of the space odyssey that you would otherwise have to undertake to collect your order.

You see, we value our customers and want to establish mutually beneficial long-term relationships and trust. That's how we believe business should be.


Do you have any discounts?

Yes we regularly feature promotions and other bonuses. Please check our main page and subscribe to our newsletter to receive info on our exclusive offers. Also we offer Rewards Program for our loyal customers.


Why did my order get refunded?

For security reasons we may refuse service if we feel that an in-game transaction is high-risk; i.e. that it can be tracked down by CCP.


We do not deliver items/ISKs to trial accounts and we don't deliver big orders to accounts that are less than 30 days old.

In all such cases we will grant a full refund.


How can I pay with Webmoney?

WebMoney is a global online funds transfer and payment system. The system is designed for individuals and businesses to send and receive invoices and payments online. Unlike other online payment and money transfer systems, WebMoney transactions cannot be reversed or canceled.

You can use WebMoney through a stand-alone application or through the WebMoney website once you have set up a WebMoney account.


How to use:

1. Register for an account on the WebMoney website. You will be prompted to choose the level of service you want, such as Mini, Classic or Light. When you have finished the registration process you will have a money repository referred to as a WebMoney purse.

2. Add funds to your WebMoney purse. You can add funds from sources including bank wires and other WebMoney users.

3. Pay with your Webmney balance on our website. Your order will be approved instantly and we will start working on it.


How can I pay by Phone/SMS?

To pay by phone or sms you must be registered and logged on our website (you can use social logins for a quick registration).

Then you should be able to buy credits in "My account" section by clicking on "Prepaid balance" option. You also can just proceed to checkout and then choose the option "Pay with your prepaid balance" which will lead you to the page where you can buy credits with your phone.

1 credit equals 1 USD. If you want to buy something with a listed price of 5 USD you will need 5 credits. For other currencies rather than USD you will be shown how much credits you can buy in your currency. If you want more credits than the amount stated on the button, simply make several purchases in a row.

Please note that the actual amount you pay is higher than the amount of credits you receive due to charges by the phone companies.

Once you have the amount of credits needed, just add what you want to cart and click checkout. At the checkout page please choose "Pay with your prepaid balance" option to complete your purchase.

Please observe that the phone / sms payment option does not show up for all IP addresses and countries.



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